Executive Assistant

Position Overview
We’re seeking a versatile professional to serve as the central hub of our office operations while providing critical support to our executive team and board. This role combines strategic administrative support with hands-on office management, creating a unique opportunity to impact both daily operations and high-level business functions. The ideal candidate will be our company’s ambassador to visitors, consumers, and stakeholders while ensuring seamless office functionality.

Key Responsibilities

Front Office & Guest Experience (15%)

• Serve as the welcoming first point of contact for all visitors, embodying our company values
• Manage main phone line with professional, solution-oriented approach
• Coordinate mail and package receipt/distribution
• Maintain professional reception area that reflects our brand standards

Consumer Relations (20%)

• Respond to consumer feedback via phone and email with empathy and product expertise
• Document consumer insights to inform product and marketing teams
• Maintain consumer response templates and escalation protocols
• Track feedback trends and prepare periodic summaries for leadership

Digital & Administrative Support (20%)

• Execute minor website updates (staff changes, contact information, basic content)
• Maintain digital filing systems and shared calendars
• Support internal communications as needed
• Partner with Marketing to create and distribute Influencer/VIP Sample packages and kits, and to coordinate with Order Fulfillment to ship out pallets of products when needed for events
• Partner with Sales to facilitate Sales Samples and ship out office housed marketing collateral for sales events when needed for customer meetings
• Assist with special projects and company events

Executive & Board Support (25%)

• Coordinate logistics for board meetings including materials preparation and catering
• Support executive meeting scheduling and preparation
• Arrange travel and accommodations for board members and executive visitors
• Maintain confidential board documents and correspondence

Office Operations (20%)

• Monitor and maintain office supply inventory with focus on efficiency
• Coordinate with vendors for office services and maintenance
• Maintain accurate employee directory and organizational records
• Support workplace safety and compliance initiatives

Required Qualifications

• 3+ years of experience in administrative support, preferably in consumer products or similar environment
• Exceptional verbal and written communication skills
• Proven ability to handle multiple priorities with grace under pressure
• Proficiency in Microsoft Office Suite and basic website content management systems
• Experience managing confidential information with discretion

Preferred Qualifications

• Prior Office Management experience, including managing C-suite executives
• Customer service background with consumer products knowledge
• Basic understanding of digital tools and website maintenance
• Bilingual capabilities (Spanish a plus)

What Success Looks Like
The right person will transform this role into a strategic partnership that anticipates needs, solves problems proactively, and creates systems that scale with our growth. You’ll be known for your reliability, warmth, and ability to make everyone—from consumers to board members—feel valued and heard.

Bar Keeper’s Friend, Inc. is an Equal Opportunity Employer and complies fully with Federal and Indiana State laws prohibiting discrimination in employment because of sex, age, race, color, national origin, religion, marital status, availability for military services, disability status, protected veteran status, sexual orientation and gender identity or any other characteristic protected by law.